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PHIL and his bud NICK are complete F....ING ***, as well as their owner TOM. They have the worst service whatsoever.

PLUS they are the biggest *** lairs you will ever deal with. If you take your car there, they will a sure you that they will do good job on it, but if you find single mistake that they did, they will simply tell you "you got what you paid for" and/or "paint your car some where else" and wouldn't do *** about their own mistakes.

their masking is worst you will see out there TAKE MY WORD FOR IT AND SAVE YOURSELF SOME MONEY. GO SOME PLACE ELSE

Monetary Loss: $700.

Location: Tacoma, Washington

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Guest

This shop is the worst customer service I have ever seen I will never take another car there if I see the guy on the street @@@@ but Maaco Tacoma *** off you guys suck

Guest

They *** my car up 3 times trying to repair a mistake "they" made. They also after two weeks of waiting put the wrong color on my vehicle.

.. *** job from a *** company!

Truely bad business. .

Chaz H

Wel let me say that these guys completely made my 1992 Honda prelude look brand new. I could not believe how good of a paint job for 650 dollars.

I have no complaints about them other then how busy they are lol. The same guys complained about were very cool with me.

Guest

The one in Burien is bad as well.

Guest

really bad cust service! they broke a wiper arm and lost a peice of a side mirror and and told me what a great job they did.

they also never called me to let me know if the car was done or not. no appologys.

and didnt fix either situation. I wouldnt go back.

Guest

Maaco this and Maaco that

real professionals is what they lack

Maaco this and Maaco that

they painted my car brown when it should have been painted black

Maaco this and Maaco that

they didn't even offer to give any of my money back

Maaco this and Maaco that

maaco is the equivalent to tooth plaque(just stinky)

Maaco this and Maaco that

all their shops are knick knack patty WACK!!

Maaco this and Maaco that

their work is about as *** t y as a homeless person's *** crack ( mighty *** t y)

Maaco this and Maaco that

people face the facts,real professionals is what they lack

P.S. A cheap price doesn't justify a rushed and unprofessional job, but I guess the people at Maaco seem to think so. If that's the case, why go there at all?

Guest

Depending on how much they charged you, you could take them to court. It may end up being more trouble than it's worth, but look into it.

Maaco is in breach of contract. Breach of contract is "failing to perform any term of a contract without a legitimate legal excuse. The contract may be either written or oral." (uslegal.com) Don't worry if you don't have a written contract or pictures, etc.

In civil court the defendant has to prove their innocence, as opposed to criminal court, where the defendant is assumed to be innocent. Hope that helps.

Guest
reply icon Replying to comment of Guest-170796

In Civil court they do not have to prove innocence. The verdict is based on a preponderance of evidence. Look it up

Guest

The statement below is solely of my personal experience I had at a particular Macco facility in Burien, WA. This statement is not to discredit Maaco as an entity nor other independently owned facilities, but rather gives vital information to my fellow consumers about the shady business practices at the Maaco Collision Center in Burien, WA. Listed below are the Pros and Cons

PROS:

* It only cost $50.00 for them to tow my vehicle from my residence to their facility.

* Gave me a lower estimate (price) for parts, repairs and re-paint than other repair shops.

* Apparently put my vehicle's repairs ahead of other vehicles. (Key word; Apparently)

* Did not charge me for storage of my vehicle.

* Was offered a Maaco T-shirt. Oh whoopee *** e n doo!!!

* Decent framework. (Which I was satisfied with at first)

I know you're thinking, "what more could I've ask for", but remember sometimes your good deeds can be overshadowed by your bad ones.

CONS:

* Bad Customer service: I had to call them constantly for the status of the repairs instead of them calling me and giving me updates.

* My vehicle was completed well pass the day they initially said it would be done.

* Ended up paying hundreds of dollars more to keep my rental car because my vehicle wasn't finished.

* Once I received my vehicle back, the paint job was mediocre at best. They missed quite a few spots (and I paid for spot and match). They didn't even paint the jams. Their solution was giving me a can of touch up paint so I could do it myself even though I paid for their full services.

* The Hood, which had to be replaced, doesn't close all the way on one side, so now I'm left with a rattling hood. (As of some one gently rapping, rattling at my Cadillac door)-Edgar Allan Poe-

* On the grill that was replaced there was over spray/ paint. Bad prep job. Very bad prep job.

* I had loose and exposed wiring inside the engine space.

* Dirty interior. They didn't even bother to wipe the inside of my car down with a wet cloth, just left it dirty. It would only be courteous to the costumer if they did.

* Received a threatening voice mail from the dishonest Owner

* Not even after a week of having my vehicle the paint is starting to chip away. I have more chips on my car than a bag of Frito Lay.

* The stripes on my right fender that was supposed to be painted on are actually decal stickers. They are much darker than my other original stripes on my car and are now peeling back giving me curly curlicues.

Now what do you think? Still want to take your vehicle to Burien Maaco? I paid for services I didn't even get. My opinion as far as the body paint is concerned; if you hold no sentimental attachment to your vehicle by all means go to Burien Macco. However, if you do, I recommend you visit your local Ace Hardware store, buy some paint and do it yourself or find a real reputable collision center. I would also like to point out that their waiting area was about as filthy and disgusting as a public toilet riddled with *** and pubic hair. You know it's funny, but I had a dream that the devil himself came to me and said, "Girl, if there is one thing me and God would agree on, that is never take your car to Maaco." True story.

We have lost our trust in Burien Maaco and will not be frequenting that establishment nor referring them to anyone! And we know a lot of people. Now we are stuck with all these problems that we'll eventually end up paying for to get fixed. For those of you who read this and understand my pain, please send this review to everyone you may know. Spread the word and be heard. I hope to discourage people from ever going to this place and hopefully they lose a few customers along the way. Also, before I go, I have to tell you that the guy who does the estimates at this place, his breath stunk so bad that my eyes watered profusely as if a thousand onions had been cut up. Not only did I have to deal with Bad customer service, Bad repairs, Bad treatment, but bad breath as well.

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