MAACO
MAACO Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAACO has 1.6 star rating based on 334 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: People seemed nice, Price, Car before they touched it.
Cons: Terrible customer service, Lied to about work that was supposed to be done but was not, Poor quality work.Recent recommendations regarding this business are as follows: "Avoid this shop at all costs!", "Keep driving/shopping", "Don’t take your vehicle to macco on airline poor service and poor management and make sure you have another vehicle", "Don't go to the aberdeen maryland location", "Don't use maaco".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAACO has 1.6 star rating based on 334 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: People seemed nice, Price, Car before they touched it.
Cons: Terrible customer service, Lied to about work that was supposed to be done but was not, Poor quality work.Recent recommendations regarding this business are as follows: "Avoid this shop at all costs!", "Keep driving/shopping", "Don’t take your vehicle to macco on airline poor service and poor management and make sure you have another vehicle", "Don't go to the aberdeen maryland location", "Don't use maaco".
Most users ask MAACO for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
RUDE!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasTreat unfairly
- People seemed nice
- Did not deliver my truck as promised
Preferred solution: Price reduction
User's recommendation: Don’t take your vehicle to macco on airline poor service and poor management and make sure you have another vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPotential lawsuit against Store 12082 and owner Michael Byers
Owner took State Farm check for initial estimate and our $500 payment as well as an additional supplemental payment and never determined in the frame on the truck was bent and the truck totaled. We told them when it was dropped off we thought the frame was bent.
As it turns out the frame was in fact bent and the bed of the truck is crooked and the cab tilts backwards. As for the work they did - they left raw metal showing and the bumper is crooked from left to right and sits tighter on the truck from one side to the other. The logo where the backup camera is located is unsecured and twists around. We are told there are actual paint brush marks indicating a paint brush was used on parts of the paint job.
We have had an extremely hard time getting any other shop to even look at the truck due to the bad work done by shop 12082. The paint is already cracking and it has not yet been a year. The most important point I want to make is that this work should never have been done. Store 12082 was told when the truck was dropped off that we thought the frame was bent.
They proceeded to do work without determining if the frame was bent. They submitted a supplemental claim for additional work without addressing the frame issue. The frame is bent and crimped and the bed is crooked and the cab is tilted. EXTREMELY DANGEROUS for my husband to be driving around in.
Serious negligence on the part of Maaco to proceed to fix cosmetic damage without assessing the frame. When my husband said that the bumper was the wrong bumper due to how horrible it looked on the truck he was told by a shop worked "well, we couldn't get it on straight because the frame is bent". My husband also had to replace rotors twice due to the frame issues. Charged to straighten brackets and they were not straightened.
Now being told the Truck is totaled so the work should never have been done. Insurance will mostly likely deduct the amount paid to Maaco from the amount they paid us to replace the truck. Work done on a truck that should have been totaled from the start.
And work that was not done well. They owe us our money back so we can get a replacement truck.
- Worked on truck before determining if it was totaled
Preferred solution: Full refund
User's recommendation: Avoid this shop at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaBad quality. Horrible customer service
- Inexpensive
- Rude obnoxious manager
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conyers, GeorgiaComplaint on a extreme negative quality experience
As a fellow business owner, I know that I would aim to provide the absolute best service possible and I believe you all thrive to do the same!
I have receipts for payments to my local MAACO shop & I would love to further discuss how poorly I was treated as a customer by Charlesfrom threatening me, bootlegging the work I paid too-notch for, initially saying my fee was $900 then 1100 then 1999 then 2300 and right before Christmas, to outright accusing me of degenerate behavior with no proof (stealing his wallet), to stealing from me. I am a supervisor at one of the top well known Fortune 500 companies in the USand Im appalled!
Im married with 5 children (1 newborn) and to be poorly treated by such a reputable company is just insulting to say the least.
I look forward to hearing from someone asap and knowing how this issue can be resolved as well as a further resolution so that future customers do not have the same experience.
Thank you in advance
Mr. Padgett
- Bootleg work
- Theft
- Horrible customer service experience
Preferred solution: Full refund and Charles reprimanded appropriately.
User's recommendation: Keep driving/shopping
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaThis company is beyond bad
- Lies through there teeth
Preferred solution: Full refund
User's recommendation: Run don’t go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoddy work and poor customer service
I paid $3800 for minor body work and a paint job. There are still scratches in some places, lots of bubbles, and chunky paint bits.
They also destroyed the struts on my trunk lift gate.
When I went in to have them review my complaints, the manager, VERY rudely listed the things they aren't liable for and that they would see about doing something to correct the mistakes. I did throw a massive fit (not proud of that fact) which set the manager off even further. Meanwhile, a young man, that I am assuming works there, gave me and my husband dirty/threatening looks - and he continued to do so until we got in the car and left. Since I was warned that they really have no plan to make things right, I have decided not to take it back for corrections because I do not trust them not to further damage my car, either because they are unable to do the work they "specialize" in or because they are vengeful and untrustworthy.
The money you save getting a paint job and/or body work is not worth the headache of dealing with the horrendous manager and her little henchman.
And I'm not really saving money now that I have to pay for additional work (elsewhere) to repair what they did so terribly. This shop is in Fresno, California.
- Are less expensive than other shops
- Unprofessional customer service
- Created more damage
- Poor quality of work
Preferred solution: Full refund
User's recommendation: AVOID AT ALL COSTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonal
- No pros
- Rude obnoxious manager
Preferred solution: Apology
User's recommendation: Don't go to the aberdeen maryland location
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sugar Land, TexasUpset
User's recommendation: Be careful wit Macco Shop 507 now I know how Macco got such a Poor Reputation
Personal
- 0 pros all cons with the aberdeen maryland location
Preferred solution: Apology
User's recommendation: Don't use maaco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaAngry and Disappointed.
User's recommendation: Find Someone Else!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed our car back. Maco has had our car for two months for a redo
- Affordable
- Takes too long
Preferred solution: My car back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dayton, OhioShoddy Work and Bubbling/Split Paint
MAACO simply sent a partial check for $194 without an apology or explanation. Not acceptable and will update when a full estimate from one or more reputable contractors is obtained
Totally nonresponsive/uncooperative
The scratch reappeared within a year along with additional paint bubbling and a semi-vertical scratch in the bubbling paint due to shoddy work and they were timely informed of this.
Dean Price subsequently lied to my face and stated it was because some Bondo fell out. This is untrue as Bondo does not "fall out" according to their 3M Website. Then he gave me an estimate of an additional $500.00+ to again repair their own shoddy work.
Reported this to the Ohio Attorney General in which Dean made more misrepresentations.
This is INTOLERABLE and I will have no choice but to substantially escalate this issue. I no longer trust this MAACO to repair their own shoddy work and demand a refund and the cost of proper repair and painting.
User's recommendation: Do not Use
Poor Quality Control
The Maaco shop on E. Craig Road in Las Vegas, NV has attempted 3 times to paint my truck with its premium paint package with no success.
This is after my initial base coat/clear coat package that they attempted to painted with no success. The owner J. T. and the area operations manager J.
V. were brought in and advised me to upgrade to their Premium Paint Package. Seven months later the paint job continues to have white pinholes in the panels of a black painted truck.
The shop manager wouldnt give me the veterans discount that the person that did my estimate told had to be given by the manager. I dont recommend this shop at all.
User's recommendation: Find Another Shop!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaNew owner Andria sucks at customer service!
User's recommendation: Go anywhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wichita, KansasVery unhappy with quality of work. Windows don't work
- No pros
- All cons
Preferred solution: My door fixed right!
User's recommendation: Don’t go to upu guys
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i have one better. my 2006 jeep liberty crd went in for rust restoration may 24,2023 in newark de.
it moved to 2 other locations. november 17,2023 shipped to south america from maaco in nj.
iv,e been trying to resolve my issue with them for months and they keep giving me these fake numbers to call..i still cant talk to anybody from the corprate office..do i need to get a lawyer involved
You may need to or file a small claims action. What phone numbers/email addresses have you tried?