Brystal Wqm

RUDE!

Took my 2020 Jeep compass in for body repair in (Petersburg Va) they had Jeep for 7 days first go around was not right gave it back to me and took it back in two week for them to get good right.. Im very unsatisfied with the job..And do not appreciate being yelled at by the manager. And they also need to learn how to communicate with each other so they know what to tell their customers NONE OF MY CARS WILL EVER GO THERE AGAIN.
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Loss:
$13000

Preferred solution: Full refund

Jerry G Vcz

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Verified Reviewer
| map-marker Houston, Texas

Treat unfairly

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I had my infinity painting Macco three months ago for 2300,and it took a month. It was poorly done so I complained To corporate and they called Macco in Houston on airline. They told me to bring back an they would make things right. But now they have had my truck over a month since last year and they still got and not finished with. They keep giving me excuses, saying the people not coming to work, so the job is not done. I pay 600 a month note 200 Insurance, I have to pay people or Uber to get to work.And it seems like they dont care they still got their job.
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Loss:
$500
Pros:
  • People seemed nice
Cons:
  • Did not deliver my truck as promised

Preferred solution: Price reduction

User's recommendation: Don’t take your vehicle to macco on airline poor service and poor management and make sure you have another vehicle

Sandra S Hhx

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Verified Reviewer

Potential lawsuit against Store 12082 and owner Michael Byers

MAACO - Potential lawsuit against Store 12082 and owner Michael Byers

Owner took State Farm check for initial estimate and our $500 payment as well as an additional supplemental payment and never determined in the frame on the truck was bent and the truck totaled. We told them when it was dropped off we thought the frame was bent.

As it turns out the frame was in fact bent and the bed of the truck is crooked and the cab tilts backwards. As for the work they did - they left raw metal showing and the bumper is crooked from left to right and sits tighter on the truck from one side to the other. The logo where the backup camera is located is unsecured and twists around. We are told there are actual paint brush marks indicating a paint brush was used on parts of the paint job.

We have had an extremely hard time getting any other shop to even look at the truck due to the bad work done by shop 12082. The paint is already cracking and it has not yet been a year. The most important point I want to make is that this work should never have been done. Store 12082 was told when the truck was dropped off that we thought the frame was bent.

They proceeded to do work without determining if the frame was bent. They submitted a supplemental claim for additional work without addressing the frame issue. The frame is bent and crimped and the bed is crooked and the cab is tilted. EXTREMELY DANGEROUS for my husband to be driving around in.

Serious negligence on the part of Maaco to proceed to fix cosmetic damage without assessing the frame. When my husband said that the bumper was the wrong bumper due to how horrible it looked on the truck he was told by a shop worked "well, we couldn't get it on straight because the frame is bent". My husband also had to replace rotors twice due to the frame issues. Charged to straighten brackets and they were not straightened.

Now being told the Truck is totaled so the work should never have been done. Insurance will mostly likely deduct the amount paid to Maaco from the amount they paid us to replace the truck. Work done on a truck that should have been totaled from the start.

And work that was not done well. They owe us our money back so we can get a replacement truck.

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Loss:
$4325
Cons:
  • Worked on truck before determining if it was totaled

Preferred solution: Full refund

User's recommendation: Avoid this shop at all costs!

Nicole B Rwe

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Verified Reviewer
| map-marker Tucson, Arizona

Bad quality. Horrible customer service

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Left my car for 30 days thinking the paint was going to be really nice. Platinum package after all sounded so promising. Was told I should I have paid more for perfect if that was what I wanted and was accused of doing these scratches myself. Why would someone do that? Brian said he would buff and I would have to sign off or something like that. This location doesnt care about customers
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Loss:
$1000
Pros:
  • Inexpensive
Cons:
  • Rude obnoxious manager

Preferred solution: Price reduction

Shawn A Nsz

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Verified Reviewer
| map-marker Conyers, Georgia

Complaint on a extreme negative quality experience

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As a fellow business owner, I know that I would aim to provide the absolute best service possible and I believe you all thrive to do the same!

I have receipts for payments to my local MAACO shop & I would love to further discuss how poorly I was treated as a customer by Charlesfrom threatening me, bootlegging the work I paid too-notch for, initially saying my fee was $900 then 1100 then 1999 then 2300 and right before Christmas, to outright accusing me of degenerate behavior with no proof (stealing his wallet), to stealing from me. I am a supervisor at one of the top well known Fortune 500 companies in the USand Im appalled!

Im married with 5 children (1 newborn) and to be poorly treated by such a reputable company is just insulting to say the least.

I look forward to hearing from someone asap and knowing how this issue can be resolved as well as a further resolution so that future customers do not have the same experience.

Thank you in advance

Mr. Padgett

View full review
Loss:
$2300
Cons:
  • Bootleg work
  • Theft
  • Horrible customer service experience

Preferred solution: Full refund and Charles reprimanded appropriately.

User's recommendation: Keep driving/shopping

Carson C Pcw

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

This company is beyond bad

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MAACO - This company is beyond bad
They have had my truck for 3 weeks and have told by the district manager 4 times and its never ready when he says it will I have paid them 1500 dollars this company should not be allowed to be in business
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Cons:
  • Lies through there teeth

Preferred solution: Full refund

User's recommendation: Run don’t go there

Sharon S Thh

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Verified Reviewer

Shoddy work and poor customer service

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I paid $3800 for minor body work and a paint job. There are still scratches in some places, lots of bubbles, and chunky paint bits.

They also destroyed the struts on my trunk lift gate.

When I went in to have them review my complaints, the manager, VERY rudely listed the things they aren't liable for and that they would see about doing something to correct the mistakes. I did throw a massive fit (not proud of that fact) which set the manager off even further. Meanwhile, a young man, that I am assuming works there, gave me and my husband dirty/threatening looks - and he continued to do so until we got in the car and left. Since I was warned that they really have no plan to make things right, I have decided not to take it back for corrections because I do not trust them not to further damage my car, either because they are unable to do the work they "specialize" in or because they are vengeful and untrustworthy.

The money you save getting a paint job and/or body work is not worth the headache of dealing with the horrendous manager and her little henchman.

And I'm not really saving money now that I have to pay for additional work (elsewhere) to repair what they did so terribly. This shop is in Fresno, California.

View full review
Loss:
$500
Pros:
  • Are less expensive than other shops
Cons:
  • Unprofessional customer service
  • Created more damage
  • Poor quality of work

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS

Rich S Cuj

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Verified Reviewer

Personal

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The aberdeen maryland location is rude very unprofessional George the guy working here is a complete *** and rude as *** to potential customers *** this place and that guy
View full review
Pros:
  • No pros
Cons:
  • Rude obnoxious manager

Preferred solution: Apology

User's recommendation: Don't go to the aberdeen maryland location

Anonymous

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Verified Buyer
| map-marker Sugar Land, Texas

Upset

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MAACO - Upset
I was given a quote at that Stafford Texas Location and was required to put a $250.00 Deposit on the quoted estimate I get a call later in the day asking it I wanted anaverage job or showroom condition on my repair What kind is f question is that The Alleged owner said the quote was too Low What I signed a Contract
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User's recommendation: Be careful wit Macco Shop 507 now I know how Macco got such a Poor Reputation

Rich S Gwr
map-marker Hong Kong, Hong Kong

Personal

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Your employee George at the aberdeen location treated me as if I was less then a human being the guy was a rude person from the minute I walked in the door he needs a lesson in customer service I will not be using maaco due to fire this guy george
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Pros:
  • 0 pros all cons with the aberdeen maryland location

Preferred solution: Apology

User's recommendation: Don't use maaco

Ralph M Lev

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Verified Reviewer
| map-marker Phoenix, Arizona

Angry and Disappointed.

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I recently tried to do business with Mr. Albert Cantrero at your Maaco franchise in Glendale, Arizona on North 51st. Ave. / Str. 5. - (623-842-****). Mr. Cantrero is not only a lousy character, but he's dishonest; - in short, he's a liar! Mr. Cantrero is definitely not a good representative for Maaco, and he reflects quite poorly upon your intended corporate image.
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User's recommendation: Find Someone Else!!!

Dewitt M Loc

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Verified Reviewer

Need our car back. Maco has had our car for two months for a redo

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The Little Rock location has had our car for two months and every week they tell us it will be done by the weekend
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Pros:
  • Affordable
Cons:
  • Takes too long

Preferred solution: My car back

Al M Xif

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Verified Buyer
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Verified Reviewer
| map-marker Dayton, Ohio

Shoddy Work and Bubbling/Split Paint

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MAACO - Shoddy Work and Bubbling/Split Paint
MAACO - Shoddy Work and Bubbling/Split Paint - Image 2
Updated by user May 25, 2023

MAACO simply sent a partial check for $194 without an apology or explanation. Not acceptable and will update when a full estimate from one or more reputable contractors is obtained

Updated by user Apr 25, 2023

Totally nonresponsive/uncooperative

Original review Apr 25, 2023
MAACO has painted this same vehicle twice with no reports of "Bondo or filler" as there are none. The second time was for a paint job and repair of a scratch on the upper right fender for an additional $194.00.

The scratch reappeared within a year along with additional paint bubbling and a semi-vertical scratch in the bubbling paint due to shoddy work and they were timely informed of this.
Dean Price subsequently lied to my face and stated it was because some Bondo fell out. This is untrue as Bondo does not "fall out" according to their 3M Website. Then he gave me an estimate of an additional $500.00+ to again repair their own shoddy work.

Reported this to the Ohio Attorney General in which Dean made more misrepresentations.
This is INTOLERABLE and I will have no choice but to substantially escalate this issue. I no longer trust this MAACO to repair their own shoddy work and demand a refund and the cost of proper repair and painting.
View full review
Loss:
$194

User's recommendation: Do not Use

3 comments
Guest

i have one better. my 2006 jeep liberty crd went in for rust restoration may 24,2023 in newark de.

it moved to 2 other locations. november 17,2023 shipped to south america from maaco in nj.

Guest

iv,e been trying to resolve my issue with them for months and they keep giving me these fake numbers to call..i still cant talk to anybody from the corprate office..do i need to get a lawyer involved

Al M Xif
reply icon Replying to comment of Guest-2402151

You may need to or file a small claims action. What phone numbers/email addresses have you tried?

View more comments (2)
Anonymous
map-marker Las Vegas, Nevada

Poor Quality Control

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The Maaco shop on E. Craig Road in Las Vegas, NV has attempted 3 times to paint my truck with its premium paint package with no success.

This is after my initial base coat/clear coat package that they attempted to painted with no success. The owner J. T. and the area operations manager J.

V. were brought in and advised me to upgrade to their Premium Paint Package. Seven months later the paint job continues to have white pinholes in the panels of a black painted truck.

The shop manager wouldnt give me the veterans discount that the person that did my estimate told had to be given by the manager. I dont recommend this shop at all.

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User's recommendation: Find Another Shop!

Klye Hgj

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Verified Reviewer
| map-marker Phoenix, Arizona

New owner Andria sucks at customer service!

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Refused to take on the liability when purchasing a franchise. She agreed to repaint, set up an appointment then changed her mind a week later. BAD customer service.
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User's recommendation: Go anywhere else.

Connie G Yjn

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Verified Reviewer
| map-marker Wichita, Kansas

Very unhappy with quality of work. Windows don't work

I want to talk to someone!! Im about to just get a lawyer and Im calling BBB. You guys ruined my car. Nobody there cares about the customer at all!!
View full review
Loss:
$2200
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: My door fixed right!

User's recommendation: Don’t go to upu guys

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