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Contact MAACO Customer Service

MAACO Phone Numbers and Emails

Toll-Free Number:

  • (800) 523-1180
Call customer service

Customer Service:

  • (888) 819-0561

Investors/ Franchasing:

  • (888) 269-8213
    Franchasing
  • (704) 644-8101
    Franchasing

MAACO Emails:

Customer Service
Send Message
Is this your business?

How to Contact MAACO?

Most Popular Number:

(800) 523-1180
Total calls: 573 Issues resolved: 9 Last call: Jan 27, 2025
author avatar
PissedConsumer Reporter

One of the quickest ways to address any consumer issue is to contact the company by phone. MAACO phone number for reaching out to the support team is 888-819-0561. If you want to call toll-free, the phone number to dial is 800-523-1180. Investor and franchising inquiries can be addressed at 888-269-8213 or 704-644-8101.

If your inquiry is not time-sensitive, you can contact the company via email. MAACO email address for the customer service department is customerfirst@maaco.com. An alternative support email address is customerservicemaaco@maaco.com. If you get a question when navigating MAACO website, send your message to the support team directly from there.

MAACO headquarters is based in Charlotte. MAACO address for the main branch is MAACO FRANCHISING, INC., 440 S. Church St. Ste. 700, Charlotte, North Carolina 28202, United States. Today, the company has body shop, paint and collision locations in California, Wyoming, Colorado, Texas, Utah, Kansas, Maine, and other states. You can find the full list of company locations on the “Locations” page of the MAACO website.

MAACO operates during normal business hours. The usual MAACO hours of operation are from 8 am to 5 pm. However, the schedule can change depending on the holiday season. Most likely the company is closed on major holidays such as Christmas, Independence Day and others.

To submit a message via the MAACO website, you need to go to the “Customer Service” page. Then, fill out an online inquiry form by providing the required information. After you are ready, click the “Submit” button. Soon after you send the message, one of the MAACO customer service representatives will contact you to assist.

MAACO Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MAACO Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call MAACO is 8005231180. 80% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as MAACO may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

MAACO Website:

MAACO Help Center:

Corporate Office Address:

MAACO FRANCHISING, INC.
440 S. Church St. Ste. 700
Charlotte, North Carolina 28202
United States

MAACO Customer Service Reviews

1.4 / 5
Bad
Yolanda O Cvq
I'm not happy with macco

It not good because nobody contact me this is not professional business at all I would love to refund my money back

Read full review
Fernando A Ail
A partial solution will came in less than han 2 months but it's gonna cost me to paint the whole car instead of the initial "small "corrosion issue in the rear quarters.

The main reason I took my car there was for a small corrosion issue both rear quarters of my Corolla 1999. (I really take care of that car believe me!, ) and due to that, both quarters had to be painted , also because the review and the guy gave trust and confidence when I did my estimate,bi came back to them to do the job.

I added the front bumper just because some little scratches wanting to have my car looking very nice. the paint job looks good ! , but new color doesn't match the rest of the car so know my car looks like some one had multiple accidents in that car . they are the professionals who can match the color with the rest of the car.

they just use the color as it came in the can and applied to my car and not realizing how different it was. the body work for the corrosion issue it's very questionable.., looking not professionally done at the point they erased some original body shapes, some original angles disappeared due to the masking they did!!. so now, my car looks kind of when a car has been hit several times and fixed in different times and places. so now I need to paint my entire car just for a little corrosion issue in the back!

that wasn't fixed properly!! so that's why I'm so unsatisfied.

Read full review
Barbara N Wjh
Dont go to maaco
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

These people are rip off artist they take advantage of people they see as weak they will steal your money every time they can get!

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How Good is MAACO's Customer Service?

Brissia Mnd
Brissia Mnd
Feels Disappointed | Oct 08, 2024

Poor customer service. Did not perform the service requested and demanded to be paid in cash or held vehicle from being picked up.

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Nico C Ebx
Nico C Ebx
Feels Disappointed | Aug 25, 2024

MAACO doesn’t have customer service that answer phones or respond to emails. If you read reviews, hundreds of dissatisfied customers experience this, with the hope of connecting to corporate or customer service being the only resolution for their bad experience. What a terrible way to run a company.

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Gregory A Ctj
Gregory A Ctj
Feels Neutral | Jul 08, 2024

Nothing

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Brian J Xfd
Brian J Xfd
Feels Disappointed | Jun 23, 2024

Totally terrifying and unprofessional and I expect to be contacted and refunded. I also plan to take civil actions if he doesn’t give me some of my money back

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Carson C Pcw
Carson C Pcw
Feels Disappointed | Nov 16, 2023

0 the worst ever

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Summary of MAACO Customer Service Calls

719 TOTAL
CALLS
04:05 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MAACO?

Product/ Service Question:

  • “Poor quality pai t job”
  • “Unhappy with paint work”
  • Complaint

Employment Question:

  • “Complaint on paint job”
  • “Paint job”
  • Unsatisfied job

Staff Question:

  • “Poor service”
  • “Poor customer service”
  • Customer service

Payments and Charges Question:

  • “Need 1/2 off paint coupon”
  • “Waiting for my direct deposit to go onto my card it is usually there last night just after 12 midnight i got bills due wheres my money”
  • “Receipt”

Request for Information Question:

  • “Questions about my paint and customer service”
  • “Management assistance with incomplete repairs”
  • “Need to speak to someone”

Refund Question:

  • “Refund”
  • “Refund headlight”

Shipping and Delivery Question:

  • “Warrant but close location”
  • “Horrable experance at a location”
  • “The Little Rock location has had our car for two months and every week they tell us it will be done by the weekend”

Return/ Replace Question:

  • “Return time”
  • “Switch parts and never returned my hubcaps”

Account Question:

  • “Cause i been fired for racil profile discrimination”
  • “Color code issue”

Other Question:

  • “Issues with car”
  • “Don’t see drop box”
  • “Bad experience”

Compare MAACO Customer Service To

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