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Contact MAACO Customer Service

MAACO Phone Numbers and Emails

Toll-Free Number:

  • (800) 523-1180
Call customer service

Customer Service:

  • (888) 819-0561

Investors/ Franchising:

  • (888) 269-8213
    Franchasing
  • (704) 644-8101
    Franchasing

MAACO Emails:

Customer Service
Send Message

MAACO Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MAACO Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call MAACO is (800) 523-1180. 80% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as MAACO may ask you for the following information to identify you as a customer: first and last name.

View full overview ›

How to Contact MAACO?

Most Popular Number:

(800) 523-1180
Total calls: 605 Issues resolved: 10 Last call: Nov 19, 2025

One of the quickest ways to address any consumer issue is to contact the company by phone. MAACO phone number for reaching out to the support team is 888-819-0561. If you want to call toll-free, the phone number to dial is 800-523-1180. Investor and franchising inquiries can be addressed at 888-269-8213 or 704-644-8101.

If your inquiry is not time-sensitive, you can contact the company via email. MAACO email address for the customer service department is customerfirst@maaco.com. An alternative support email address is customerservicemaaco@maaco.com. If you get a question when navigating MAACO website, send your message to the support team directly from there.

MAACO headquarters is based in Charlotte. MAACO address for the main branch is MAACO FRANCHISING, INC., 440 S. Church St. Ste. 700, Charlotte, North Carolina 28202, United States. Today, the company has body shop, paint and collision locations in California, Wyoming, Colorado, Texas, Utah, Kansas, Maine, and other states. You can find the full list of company locations on the “Locations” page of the MAACO website.

MAACO operates during normal business hours. The usual MAACO hours of operation are from 8 am to 5 pm. However, the schedule can change depending on the holiday season. Most likely the company is closed on major holidays such as Christmas, Independence Day and others.

To submit a message via the MAACO website, you need to go to the “Customer Service” page. Then, fill out an online inquiry form by providing the required information. After you are ready, click the “Submit” button. Soon after you send the message, one of the MAACO customer service representatives will contact you to assist.

PissedConsumer Club

Contact Information

MAACO Website:

MAACO Help Center:

Corporate Office Address:

MAACO FRANCHISING, INC.
440 S. Church St. Ste. 700
Charlotte, North Carolina 28202
United States

MAACO Rating Based on 224 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

How Good is MAACO's Customer Service?

Brissia Mnd
Brissia Mnd
Feels Disappointed | Oct 08, 2024

Poor customer service. Did not perform the service requested and demanded to be paid in cash or held vehicle from being picked up.

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Nico C Ebx
Nico C Ebx
Feels Disappointed | Aug 25, 2024

MAACO doesn’t have customer service that answer phones or respond to emails. If you read reviews, hundreds of dissatisfied customers experience this, with the hope of connecting to corporate or customer service being the only resolution for their bad experience. What a terrible way to run a company.

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Gregory A Ctj
Gregory A Ctj
Feels Neutral | Jul 08, 2024

Nothing

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Brian J Xfd
Brian J Xfd
Feels Disappointed | Jun 23, 2024

Totally terrifying and unprofessional and I expect to be contacted and refunded. I also plan to take civil actions if he doesn’t give me some of my money back

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Carson C Pcw
Carson C Pcw
Feels Disappointed | Nov 16, 2023

0 the worst ever

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Summary of MAACO Customer Service Calls

759 TOTAL
CALLS
04:01 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MAACO?

Product/ Service Question:

  • “Carpet paint starting to peel. I have a five-year warranty.”
  • “Need food delivery”
  • “Complaint on paint job”

Employment Question:

  • “I have been calling for weeks about problems going on with the paint job I had done by you guys”
  • “Paint job”
  • “Issues with paint job”

Staff Question:

  • “Un happy with service I received”
  • “Poor service”
  • “Poor customer service”

Payments and Charges Question:

  • “Old invoice”
  • “Need 1/2 off paint coupon”
  • “Waiting for my direct deposit to go onto my card it is usually there last night just after 12 midnight i got bills due wheres my money”

Request for Information Question:

  • “Concerning a paint job done a few years ago which didn't last because the clear coat wasn't applied after the car was painted which I paid for and now they are trying to charge me full price e to repaint my car because the color has faded”
  • “Help with poor workmanship”
  • “Questions about my paint and customer service”

Refund Question:

  • “Refund”
  • “Refund headlight”

Shipping and Delivery Question:

  • “Warrant but close location”
  • “Horrable experance at a location”
  • “The Little Rock location has had our car for two months and every week they tell us it will be done by the weekend”

Account Question:

  • Discrimination against me due to being disabled and low income failing to take payment and give me back my car
  • “Cause i been fired for racil profile discrimination”
  • “Color code issue”

Return/ Replace Question:

  • “Return time”
  • “Switch parts and never returned my hubcaps”

Other Question:

  • “Painted car the wrong color”
  • “Wrong color paint on my car”
  • “Información sobre los beneficios del empleado”

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