Maaco - Great turned Horrible...

Perfect pitch, I was sold when I first came...but that's just about the highlight of it...

Front bumper is flaking.Issue with repair date (limited to inconvenient days and have to stay over night..why, when the bumper was "fixed" same day).

Custer service was as rude as can be...she was being a -***-. Went to another location, was refused AFTER district supervisor said it was possible. Went to a third AFTER ONCE AGAIN district supervisor state it was fine...and there..the manager was being a total ***. Raised his voice at me and my lady infront of my child.

Contacted customer service THREE times to push this issue. First time they said they noted everything and will call back in 2-3 days..nothing. Second time they said there was no "claim/complaint" on record and again, said everything was noted and email was sent to HQ in Charlotte, NC. Told to wait 1-2wks...and yet it's been a month and NOTHING.


Called a third time...answering machine to leave a message but mail box full.And just now, FOURTH for another try and all I had was "you are a valued customer, please hold..." 20-26min of my life they take ur money, ur no longer "valued"...nice.

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More Review Details

Discounts and Special Offers
Price Affordability
Turnaround Time
Exchange, Refund and Cancellation Policy
Service Scheduling
Product or Service Quality
Customer service
Diversity of Products or Services
Advertised vs Delivered
Value for money

  • What I liked
    • Good hooking skills in the beginning
  • What I disliked
    • How quickly i became an invalued customer

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Front Bumper
Review category
Service Centers and Repairs
review #870158
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