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2.0

My son took his truck to Maaco (Dothan, AL) to get a couple small dents removed and to get a paint job. It was dropped off 3/2/17.

They told him it would be ready by the 24th, but they called and said it was ready for pick up on 3/15/17. We're glad we were able to pick it up before previously anticipated, but 13 days is still a bit excessive. The truck was painted white (the original color). From afar, it looks great.

I noticed a blemish on the hood, which is a brand new custom hood that was installed before dropping the truck off. I wasn't looking for flaws, it was just THAT noticeable. It was a small, sharp "bump". The paint looked as if it was slightly cracked atop of the imperfection.

I asked what the bump was; the manager or whoever the staff member was said it was probably a piece of dirt. (A piece of dirt or debris that was painted over, just great!) We noticed after we got the truck home that they got overspray on the brand new tires and in the tire tread. When I paid for the invoice, I was told that I would have to pay 3% more since I was paying with a credit card. My 3% fee was over $26.

That fee is not mentioned on their invoice, nor is it reflected on the invoice. I did notice a sloppy hand written notice on the wall stating they charge 3% more for credit card payments after I paid the invoice. The invoice and credit card receipt do not match. I called my card company to inquire about the fee.

I was instructed to contact Maaco's corporate office to inquire about their policy on charging a fee to use credit cards. I'm still waiting to hear back from someone at Maaco.

Reason of review: Bad quality.

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