Pissed Consumer Interviews ?
My truck was taken to Maaco (1826 Metropolitan Parkway, Atlanta, Georgia 30315) to have a fender, which I bought brand new and supplied to them, replaced and the vehicle painted matte black.The vehicle was delivered by me after conversations with an employee, Jason, and the manager, Jay, on Monday, 26 February 2018.I was told by both men that the job would take three days, no more than four, to complete. This means that I should have had my vehicle back no later than that Friday, 2 March 2018.After several days and multiple excuses and stories by multiple people, I was finally told my vehicle would not be ready until Monday, 5 March 2018. The vehicle still was not ready that day and I was pushed to the next day.When I arrived to pick up my vehicle on Tuesday, 6 March 2018, it was still not completed. There were areas on the truck that were not painted and the primer still showing, smudges that looked like someone touch the vehicle while it was wet, scratches in the paint that look like something was dragging across the roof while they were working, an area where the vehicle did not appear to be sanded and paint put on top of other peeling paint, and a very poor job done on the roof that was showing streaks and swirls.Also, the brand new Fender that I had Supply to them had two bends in it.Before I ever even said anything about the bend, Jason stated that the brand new Fender already had the bends in then when I gave it to them. This in spite of the fact that it was brand new and still had the protective tip covers on it when I turned it over. He also tried to tell me that the area that look like paint was placed over peeling paint was never painted by them, even though it was now a different color and the same matching color of the new paint.Jason Ben got an attitude and no longer wanted to talk to me because he is stated that he needed to go pick up his daughter from school, at 5 p.m. eastern time.I sent the manager, Jay, multiple text messages listing the issues that I had and accompany them with pictures and a video. I didn't attempt it for two days to contact Jay but got no response from him.I was finally able to contact Jay two days after I attempted to pick up my vehicle. He then tried to state that he could not do anything about my Fender because it was already bent when they got it.I advised him that, at that point, I was more concerned about making sure that my paint job was corrected so that it would be ready for me to pick up when I return to Atlanta on Monday, 12 March 2018. He then stated that he would go out and look at the vehicle because the photos I sent were not clear and he could not see what I was talking about.This indicated to me that he had not even addressed the issue during the two days he had between the time I tried to pick up the vehicle and I was finally able to get in touch with him.Attached are the same photos and video that I sent as a text to the manager, Jay. I have since also filed a complaint with their corporate office.
Maaco - Bad paint on new car accents dust in the paint
Very rude racist comments to Spanish people filthy language bad service poor paint
They had my truck for hood, cab, an tailgate repairs. Gave them half the money down. I was heading out of town so they had my truck for two weeks. They called an said it was ready. I was still out of town so my neighbor picked it up for me. He wrote on the receipt that...Read more
I had work done in 2013 under a lifetime warranty. I now need the warranty honored have spoken to people yet nothing has been resolved as of yet. I've been trying since 8/28 to use my warranty on the work I had done and now not getting anywhere nor is anyone returning...Read more
Took car to a local Maaco in my home town, before the car was complete Maaco shut the facility down and sent the car to a neighboring Macco for completion, the new Maaco, while at the new Maaco the battery was stolen from the car which they replaced, the NEW door...Read more
Maaco - Paint job warranty
They never contacted me about my warranty.
Maaco - Service complaint on my vehicle 1968 Cadillac car was not
Vecjicle was not repair properly dents,painted over and or not repaired not sanded needed areas poor finish
Maaco - Bad, they don't stand behind their word, rude, disrespectful
Macco on Spencer St, Pasadena, Texas. They closed with our van's hatchback, that corporate said that was not at that location. They had our van for almost 6 weeks or so & rushed it in painted the one they put on without even prepping. I will be calling the BBA!
Maaco - Horrible paint they didn't tell me it would look like seran
Orinally the guy up front said he gave me a discount and that there would be small areas of spots When i picked the car up today . The whole hood roof and trunk look like seran wrap texture. The manager said he would do 150.00 a panel to fix the situation I had just spent 550.00. I'm stuck .So unhappy. I feel they lied to me. Discusting customer service.
Maaco - I went to Richmond CA branch
They fixed my passenger side quarter pannel it was not fixed Wright the line was covered with bondo i told them this is not right so the manager name george he was rude with me and instead of fixing this problem he charge me 50 dollar less then what he told me and he said never come to this shop again he ruined my car its not fair if you want i will send you picture and bill
Maaco - Stolen money
Owner keeps taking money out of employees checks. Discrimination
Do you have something to say about Maaco? What happened? What can we help you with?