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Pissed Consumer Interviews ?

My truck was taken to Maaco (1826 Metropolitan Parkway, Atlanta, Georgia 30315) to have a fender, which I bought brand new and supplied to them, replaced and the vehicle painted matte black.The vehicle was delivered by me after conversations with an employee, Jason, and the manager, Jay, on Monday, 26 February 2018.I was told by both men that the job would take three days, no more than four, to complete. This means that I should have had my vehicle back no later than that Friday, 2 March 2018.After several days and multiple excuses and stories by multiple people, I was finally told my vehicle would not be ready until Monday, 5 March 2018. The vehicle still was not ready that day and I was pushed to the next day.When I arrived to pick up my vehicle on Tuesday, 6 March 2018, it was still not completed. There were areas on the truck that were not painted and the primer still showing, smudges that looked like someone touch the vehicle while it was wet, scratches in the paint that look like something was dragging across the roof while they were working, an area where the vehicle did not appear to be sanded and paint put on top of other peeling paint, and a very poor job done on the roof that was showing streaks and swirls.Also, the brand new Fender that I had Supply to them had two bends in it.Before I ever even said anything about the bend, Jason stated that the brand new Fender already had the bends in then when I gave it to them. This in spite of the fact that it was brand new and still had the protective tip covers on it when I turned it over. He also tried to tell me that the area that look like paint was placed over peeling paint was never painted by them, even though it was now a different color and the same matching color of the new paint.Jason Ben got an attitude and no longer wanted to talk to me because he is stated that he needed to go pick up his daughter from school, at 5 p.m. eastern time.I sent the manager, Jay, multiple text messages listing the issues that I had and accompany them with pictures and a video. I didn't attempt it for two days to contact Jay but got no response from him.I was finally able to contact Jay two days after I attempted to pick up my vehicle. He then tried to state that he could not do anything about my Fender because it was already bent when they got it.I advised him that, at that point, I was more concerned about making sure that my paint job was corrected so that it would be ready for me to pick up when I return to Atlanta on Monday, 12 March 2018. He then stated that he would go out and look at the vehicle because the photos I sent were not clear and he could not see what I was talking about.This indicated to me that he had not even addressed the issue during the two days he had between the time I tried to pick up the vehicle and I was finally able to get in touch with him.Attached are the same photos and video that I sent as a text to the manager, Jay. I have since also filed a complaint with their corporate office.
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Maaco - Warranty denial

I’m getting the run around for a few months now I’ve sent the necessary documents and they now are not replying My reply to pissed consumer per your email to me Sent from my iPhone
#1385894
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Maaco - Bad attitude

After they get your money their whole Attitude Change when they supposed TO have a promotion going on
#1384773
Maaco - Poor quality , poor service , place is a joke
F150 in for paint , no body work needed , went to pick up truck was a spot on door ,manger says oh u can buff that out Three weeks later paint is blistering on quarter panel , hes says must be rust , we can install new metal , i said rust there wasnt any before paint ,...
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1.0
#1383748
I had my car painted at the nevada henderson shop. At first I had a few concerns when i seen some parts needed to be buffed but after speaking to the manager of the shop I found out i had also not should have tried to clean the car for at least a few weeks. But he...
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5.0
#1382961
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MAACO IN ST.LOUIS TERRIBLE JOB

PAINT MY CAR IN ONE DAY IT'S LOOKS LIKE A *** NEVER TAKE YOUR CAR TO MAACO ON LINDBERGH NEARBY 270 DO TERRIBLE WORKS DON'T CARE AT ALL LEFT SOME AREAS NOT PAINTED...TRUST ME TERRIBLE
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1381155
The claims made by folks on here about Maaco is 100% true and they should be called on it. I had a 199.00 coupon and was given an estimate of 1300.00 to paint a 1999 Honda. I told the guys that's more than the car is worth and he asked me what was my budget. I told him...
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I didn't like
  • Do not honor their coupon
#1377820
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Maaco - Poor paint job

Runs in paint,dirt in paint,didn't put back bug and rain guards back on truck ho o don't go to Facepalm maaco Facepalm
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1370427
Maaco - The worst service
Maaco - The worst service
Maaco - The worst service
Maaco - The worst service
Maaco - The worst service
Maaco - The worst service
Maaco - The worst service
Name is Chris turcol got my 90 wrangler painted at Newark de location. When finished paint on passenger window. One door lock is painted blue one is not. One good latch bracket is painted blue one is not. My wipers. Spare tire and spare tire bracket were not re...
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#1365422
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Maaco - Bad paint on new car accents dust in the paint

Very rude racist comments to Spanish people filthy language bad service poor paint
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
#1362005

Contact Maaco

Mailing Address:
MAACO FRANCHISING, INC.
440 S. Church St. Ste. 700
Charlotte, North Carolina 28202
United States
Phone:
(800) 523-1180
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They had my truck for hood, cab, an tailgate repairs. Gave them half the money down. I was heading out of town so they had my truck for two weeks. They called an said it was ready. I was still out of town so my neighbor picked it up for me. He wrote on the receipt that...
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#1361656