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My truck was taken to Maaco (1826 Metropolitan Parkway, Atlanta, Georgia 30315) to have a fender, which I bought brand new and supplied to them, replaced and the vehicle painted matte black.The vehicle was delivered by me after conversations with an employee, Jason, and the manager, Jay, on Monday, 26 February 2018.I was told by both men that the job would take three days, no more than four, to complete. This means that I should have had my vehicle back no later than that Friday, 2 March 2018.After several days and multiple excuses and stories by multiple people, I was finally told my vehicle would not be ready until Monday, 5 March 2018. The vehicle still was not ready that day and I was pushed to the next day.When I arrived to pick up my vehicle on Tuesday, 6 March 2018, it was still not completed. There were areas on the truck that were not painted and the primer still showing, smudges that looked like someone touch the vehicle while it was wet, scratches in the paint that look like something was dragging across the roof while they were working, an area where the vehicle did not appear to be sanded and paint put on top of other peeling paint, and a very poor job done on the roof that was showing streaks and swirls.Also, the brand new Fender that I had Supply to them had two bends in it.Before I ever even said anything about the bend, Jason stated that the brand new Fender already had the bends in then when I gave it to them. This in spite of the fact that it was brand new and still had the protective tip covers on it when I turned it over. He also tried to tell me that the area that look like paint was placed over peeling paint was never painted by them, even though it was now a different color and the same matching color of the new paint.Jason Ben got an attitude and no longer wanted to talk to me because he is stated that he needed to go pick up his daughter from school, at 5 p.m. eastern time.I sent the manager, Jay, multiple text messages listing the issues that I had and accompany them with pictures and a video. I didn't attempt it for two days to contact Jay but got no response from him.I was finally able to contact Jay two days after I attempted to pick up my vehicle. He then tried to state that he could not do anything about my Fender because it was already bent when they got it.I advised him that, at that point, I was more concerned about making sure that my paint job was corrected so that it would be ready for me to pick up when I return to Atlanta on Monday, 12 March 2018. He then stated that he would go out and look at the vehicle because the photos I sent were not clear and he could not see what I was talking about.This indicated to me that he had not even addressed the issue during the two days he had between the time I tried to pick up the vehicle and I was finally able to get in touch with him.Attached are the same photos and video that I sent as a text to the manager, Jay. I have since also filed a complaint with their corporate office.
Maaco - Been without vehicle 2 months
My truck has been in shop for 2 months and every week I get a different day when my truck will be ready and it never is this is Poor customer service and ver inconveniente this specific location on my moriah in Memphis TN is very un professional
Maaco - Good place
Not all Maacos are the same each is independently owned and operated. So things like customer service and quality will be some what different at each loaction. Maaco in Waukesha WI is excellent with customer service and the quality is great.
Dear Maaco, In the spring of 2018, I had the Clarksville, TN location paint the front bumper of my 2012 Toyota Camry. The job was completed in a timely manner, affordable and by professional employees. Now, I have the same car at the same location in 2019 and it has...Read more
I didn't like
- Inexperienced technicians
- Required a cash payment
- Late delivery
My wife’s 2003 Nissan Pathfinder LE was delivered to Store #M2826 for repair of rear bumper damaged in an accident. Vehicle delivered on 12/10, completion per their document promised 12/15. I called on 12/14 and was told work not be completed by 12/17 or 12/18, and...Read more
Maaco - Leave NOTHING of value in your Car at Macco
In the 24 hours my car was in Macco in Little Rock Arkansas, Two 100.00 bills, 1 LED flashlight, 1 Biblical note pad among other items were stolen. My car has a OWL brand video camera which records constantly. I have 3 photos of employees. Yes I was stupid leaving money in the car. Forgot it but stealing flashlight, note pad etc. Please! Little rock PD is unhappy with me because I will not file a complaint until Monday 12/23 unless property is returned. Than is LRPD's time.
Took my 1987 Buick Regal Grand National in to get a fender repaired and part of the front bumper and get a complete paint job, got the car back was not completed correctly clear coat showing all over the car, they painted over rust spots, parts were not repaired...Read more
Maaco in Gastonia, North Carolina - Could have dun better myself with spray can paint yes said
Said they was doing nothing else to my truck did not wont them to wont my money back stood on door rocker pandle to sand held on headliner pull down bunch of dumass people
Maaco - You guys are the worst ever
Car is being held and the owner made unnessesery repairs and also got paid and is asking for more money
Maaco - Poor quality work
approx 4 months after paint job, several areas started to bubble up, crack. yes, they fixed it, but each time I had to find a place to stay overnight. I've had paint job done before -same location (Kearny mesa), different owner - IT LASTED FOR SEVEN YEARS WITH NO PROBLEMS. I doubt I'll be able to go a full year without having to go back AGAIN for poor workmanship. ug.
I went in for a dent repair and turns out they stole my seat belt buckle and denied to admit the fact that they did. I went to a Chevrolet dealership and they said in deed it had been stolen. They told me that they needed to remove the back seats in order to reach it...Read more
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