MAACO
MAACO Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAACO has 1.5 star rating from 224 reviews; consumers are mostly dissatisfied with quality and service and 57% say they won't return.
Positive Feedback
Staff are sometimes described as nice, and pricing can be competitive before work begins; a few customers praised specific locations for acceptable paint results.
Negative Feedback / Risk Areas
- Frequent MAACO customer complaints about poor paint quality, wrong color, overspray and unfinished or damaged work.
- Persistent issues with customer service, no callbacks, and disputes over refunds and warranty handling.
- Reports of delays, price increases after estimates, and billing or estimate inconsistencies.
Key Takeaways for Future Customers
- Read recent MAACO reviews and document agreed services and colors in writing before drop-off.
- Confirm warranty and refund policies upfront and get a written estimate to avoid surprise billing.
- Expect possible communication delays and follow up persistently if timelines or quality are critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAACO has 1.5 star rating from 224 reviews; consumers are mostly dissatisfied with quality and service and 57% say they won't return.
Positive Feedback
Staff are sometimes described as nice, and pricing can be competitive before work begins; a few customers praised specific locations for acceptable paint results.
Negative Feedback / Risk Areas
- Frequent MAACO customer complaints about poor paint quality, wrong color, overspray and unfinished or damaged work.
- Persistent issues with customer service, no callbacks, and disputes over refunds and warranty handling.
- Reports of delays, price increases after estimates, and billing or estimate inconsistencies.
Key Takeaways for Future Customers
- Read recent MAACO reviews and document agreed services and colors in writing before drop-off.
- Confirm warranty and refund policies upfront and get a written estimate to avoid surprise billing.
- Expect possible communication delays and follow up persistently if timelines or quality are critical.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Front office workers were not professional or helpful when I was asking questions about the work that was being done on my car.also after the work was done on my car it was returned to me unclean inside and out .
User's recommendation: Don't use there services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beachwood, New Jersey
MAACO "customer service"
As of this date at 3:52pm I have not received any communication from Maaco. Also I have yet to hear from the shop where the damage occured.
I would like them to step up and take responsibility for this and to fix the issue to my satisfaction.
Hopefully this can be resolved soon.
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
Painted car the wrong color
The office personnel did not take the measures to get an accurate color to paint the vehicle. Instead, he guessed, and the color was wrong.
The car had spots over the entire car that appear as though the paint shop painted over them. Looks like poor craftsmanship.
- Poor craftsmanship
Preferred solution: Full refund
User's recommendation: Have the office personal get a vin number so the can get the correct paint
Los Angeles, California
Over charged delayed work
No callback car unfinished, too many excuses. My car has been at this location since 9/23/25.
I need my car finished and not a half job. Please resolve this problem now.
- Great checking the car in
- To many excuses to receive the car back
Preferred solution: Price reduction
New Haven, Connecticut
I have been calling for weeks about problems going on with the paint job I had done by you guys
My car is still sitting there apparently they just want a wet sanded they don't want to repaint the car even though I complained about a bunch of imperfections in the paint 100% not happy I have been calling corporate for weeks now I haven't even got a call back I feel ripped off and very disappointed I would never recommend them to anybody I don't recommend them to anybody at all
User's recommendation: I don't recommend them to anyone horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with work provided
My vehicle is at Pearland, Texas, Maaco. I went to pick up my vehicle today, and there were lots of issues.
They broke my steering column, the antenna, and there are multiple dents and marks in the paint. The side view mirrors and the handles didn't get painted. They didn't put my camera back or my license plate. They are telling me if I don't pick up my vehicle today by 5 PM, I will be charged storage and fees and that I have to pay in full.
I don't want to pay in full when my vehicle isn't even finished and they won't fix the damages.
I have pictures as well. Please contact me ASAP.
Preferred solution: I want my vehicle fixed correctly before I pay for it.
User's recommendation: Don't use maaco in pearland this is how my vehicle looks and they want me to pay in full and move it before 5pm today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
Painted car the wrong color
Paint wrong. Color of entire car and it took almost 1 month to complete the paint job. The job was done very poorly.
- Poor work
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaint job
I had my car painted back in September 2024 and then again in June 2025. I was in an accident and had to get my trunk, bumper, and right back lower panel painted again without insurance.
I want it painted the color that was completed in September 2024.
Now the paint is a different color than I want. Please help me get it correctly painted.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Price Gouging
Went to maaco at 4722 W Harrison in Chicago I'll. Maaco Quoted me a Price of 3,181.33 as a Customer paying out of pocket.
Then Proceeded to Send the Insurance Company a lower Quote for 2314.93. Should not the Estimates be the same? This is bad business. And never even told me they changed the quote.
Stating they changed it to fit Country Financial Standards! Wow! And I thought they were working for me.
Hd I paid the 3400.00 upfront they would hv accepted it. These guys are Shysters!
User's recommendation: DONT GO HERE
Providence, Rhode Island
Painted car the wrong color
The office personnel took my information/request for a certain color paint job to the entire car. The car was painted a darker shade, which is unacceptable.
- It took almost 1 month to deliver
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service and bad quality of service
Close that location permanently. No good, no good, no good, no good, no good.
Horrible, bad work. Rush job. Paint over dust and dirt, leaving the vehicle looking dull and rough. Very dusty half job.
Don't take pride in their lies to customers about what they then don't. Robert at the front desk is very disrespectful. Will never recommend them to anyone.
This shop is horrible. They messed up my 2022 Ram.
- Sell you a lie
Preferred solution: Full refund
User's recommendation: Don’t go there!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUn happy with service I received
This is what I got back . They have had my car since February 6th .
There is over spray every where Im not pleased with the job that was done . I need to speak with someone up the chain about this .
User's recommendation: I need to speak with some one ASAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Discrimination against low income people and unable to get car back
Discrimination against me due to being disabled and low income failing to take payment and give me back my car while charging me for storage until I get a job and make enough money to get a credit card in my name. My parents tried to pay and the manager said he would not take payment in any form from anyone else and neither did he respect that I am disabled so he said it doesnt matter and have to get a job and my own credit card to pay before I get my vehicle back.Low income and disabled people stay away from Maaco, especially on Mason Rd in Katy, Texas
- Will not return vehicle to low income disabled american
Preferred solution: Full refund
User's recommendation: Low income families stay away from Maaco or you won’t get your car back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad my car repaired and painted.
First paint job was horrible and didn't fix what I paid for. Second repainting is worse than first.
They left dents in my door from the grinder. They gobbed up the rear bumper so bad it looks horrible. Called Maaco and was told to take it to a different store. Now I'm being told they will not fix what they screwed up.
I'm disabled and can't afford to fix their screw ups.
Please fix my car. Teresa Williams
User's recommendation: Don't trust Maaco with your vehicles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore owes us money
Hello, my name is Rebecca, and I had advertising contracts with the local Maaco Body Shop. Michael Bryars is the franchise owner in my area.
He had a signed contract running commercials on our radio stations. He owes us $4,200. (4 months of radio advertising). This was last year.
He received what he ordered, the radio commercials, but is refusing to pay what he owes us. He responded to one of my many emails in November, stating that he would pay off his balance by the end of the year. He did not pay it. I have tried many times: calls, emails, we have even sent a demand letter.
I went to the location to talk to him in person. He tried to tell me that we didn't give him what we promised for some grand opening event. We never had any agreement with him about a grand opening. He worked with more than one radio station in town, so I told him he must have us confused.
I am hoping maybe you can help. It's certainly not a good look for Maaco. I am just his account rep. We get paid on commission.
My commission has been taken back from me, since he never paid. I am just hoping to get this in front of someone who might be able to help us.
Preferred solution: He needs to pay his bills.
Low-rent behavior on your station’s part and yours. There is a way to handle the situation and this isn’t it.
Maaco has tore up my truck and kept it for over 60 days
I took my truck down to maaco in Gastonia on 4/21/25. When I got it back they had tore up my windshield wipers and headlight.
The truck also was door painted for the price I paid. Jordan accepted responsibility for the damage and promised to repaint the truck and fix the damage.
It's been over 60 days and Jordan will not give me his last name so I can seek legal assistance. He also has agreed with me via text that I deserve to have it fixed and receive a full refund and apology.
Paul Taylor
704-780-****
pauljody2001@***.com
User's recommendation: Stay away from businesses that try to hide the owner information and management information
About
, , , ,
Maaco Auto Painting & Collision Repair, a division of Driven Brands, Inc., based in Charlotte, NC, is America's #1 Bodyshop. Maaco fixes and repairs dents, dings and auto damage for nearly 500,000 drivers annually. With more than 470 independently owned and operated franchises in the United States and Canada, Maaco has restored the safety and appearance of more than 20 million vehicles over 40+ years. Maaco has been named a top automotive franchise numerous times by Entrepreneur Magazine in its Annual Franchise 500 ranking. In addition to other lists, Maaco has also been included on Franchise Timesâ list of Top 200. For more information about Maaco and franchising opportunities, visit www.Maaco.com.
MAACO is ranked 203 out of 1317 in Service Centers and Repairs category
Canada, USA
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Actually you being disabled are the one with no respect for that fact. Your disability and income level have no relevance to your fairy tale you posted.
And most certainly neither fact was something this business needed to be told by you. When you were given the estimate you had a choice to NOT proceed. The owner has every right to charge you storage.
I suggest you get your parents to give you CASH to pay your bill. The owner is definitely not going to risk them or you initiating a credit card dispute.
It seems like you want special treatment because you are disabled. When you do not get it, you claim discrimination.
Well, if you get special treatment, isn't it discriminating against those of us who can walk? If you cannot afford a car take public transit.
It is not discrimination against you for being poor. You simply cannot afford a car.