This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check ourVerified Reviewer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Unsatisfied customerGot my truck back about three weeks ago after they had a respray two times because the first time I went in and had chip marks all over it as soon as it came out the spray booth. Then they put my plastic bedliner back in my truck after they painted it.
I told him as they can see in my first complaint do not put my bedliner back in because it was scratched my paint.
They also got overspray all over my engine that only has 70,000 miles on it I contacted one of their reps that handles the area here in Tacoma at the Pine Street store she told me that she was going to give them a call and they will call me to schedule a time to drop my truck off to get re-sprayed still havent heard anything from anybody even after five or six calls to the customer service departmentSo everything that I am saying is on file. I let her know that I am not happy with bringing my truck back to the same place who painted it the first time, she let me know that I cannot use another spray shop unless I live 50 miles or more away, so is there like a voucher you guys can give me so I can take it to another Macco . So the day I went to go pick up my truck I pulled out my card and he said Im not excepting your card on this job I said well why is that he said because you called corporate on me, I said so youre pretty much retaliating on me because I called over your head to make sure I get a good job done he said yes. So then I had to go to four different Banks to get $1600 to pay for my truck, mind you that took me about an hour to do.
I really dont want to take them to court But I am a very persistent person if I dont get some kind of remedy done by talking within the circle, then Ill have to take it out of the circle.
Which I will make sure at the end they will pay for my lawyer fees in my court calls, and my paint job. So Im really trying to work with them But theyre not working with me
User's recommendation: Matter if your white or black.
Product or Service Mentioned: Maaco Car Painting.
Monetary Loss: $1546.
Preferred solution: Full refund.
MAACO Pros: Price.
MAACO Cons: Too many excuses for why my job was sub par.
Location: 3502 South Pine Street, Tacoma, WA 98409
Thank You for Your Reply! We are processing your message.