Modesto CA Maaco...Dent repair: crappy job. Was told to bring it back and they would do it right.
Took it back, manager had an attitude-wasn't interested in our complaints, ie: over spray inside car, broken emblems, part of dent still visible. He actually snapped and told my husband not to insult his employees again or he would "Take you out in the street and knock you on your ***." What kind of business does that!!
Good customer service is listening to complaints, then trying to correct them so as to regain customer confidence. Word of mouth goes a long way.
Review about: Maaco Repair.